Gaya APA
Tjiptono, Fandy & Anastasia Diana. (2003).
Total quality management (ed. 5).
Yogyakarta:
CV ANDI OFFSET.
Gaya Chicago
Tjiptono, Fandy & Anastasia Diana.
Total quality management.
ed. 5
Yogyakarta:
CV ANDI OFFSET,
2003.
Buku.
Gaya MLA
Tjiptono, Fandy & Anastasia Diana.
Total quality management.
ed. 5
Yogyakarta:
CV ANDI OFFSET,
2003.
Buku.
Gaya Turabian
Tjiptono, Fandy & Anastasia Diana.
Total quality management.
ed. 5
Yogyakarta:
CV ANDI OFFSET,
2003.
Buku.