Gaya APA
Tjiptono, Fendy dan Gregorius Chandra. (2011).
Service, Quality, & Satisfaction (cet. 3).
Yogyakarta:
C.V AND OFFSET.
Gaya Chicago
Tjiptono, Fendy dan Gregorius Chandra.
Service, Quality, & Satisfaction.
cet. 3
Yogyakarta:
C.V AND OFFSET,
2011.
Buku.
Gaya MLA
Tjiptono, Fendy dan Gregorius Chandra.
Service, Quality, & Satisfaction.
cet. 3
Yogyakarta:
C.V AND OFFSET,
2011.
Buku.
Gaya Turabian
Tjiptono, Fendy dan Gregorius Chandra.
Service, Quality, & Satisfaction.
cet. 3
Yogyakarta:
C.V AND OFFSET,
2011.
Buku.